The sign in the Starbucks window reads: “We welcome Service Animals.” And, in much smaller letters, it states: “No pets, please. Thanks.” Being warm and welcoming is on brand for Starbucks so it’s no surprise that their customer signage follows suit. The message easily could have been reversed with the “No pets, please!” in large letters (and an exclamation mark added for good measure) and a smaller “we welcome service animals.” But Starbucks wisely prefers their coffee cup half full, not half empty.
When it comes to persuasive public speaking and business presentations, you should choose to use positive words. It will make you a more effective communicator.
The Starbucks sign is a great example of the power a positive tone. A positive tone enhances your ability to connect with your audiences, whoever they may be. Human brains are wired to understand and remember positive expressions better than negative expressions. Telling someone to “be still” is more effective than “don’t run.” Business directives get through better if we explain the action we want our audience to take rather than what not to do. When giving instructions for tasks, or stating policies, detailing procedures, or in countless other directives, it’s easy to slip into needless negative tones. Sometimes we do it simply because we are trying to be more serious. But compare: “You cannot sign up until Jan. 1” to “You can begin signing up Jan. 1.”
It’s simply more effective to be positive. Talking to your customers and employees in a positive tone is a simple change that over time can have a big impact. Try to catch yourself when you are using negative word choices. With practice, and over time, you will learn to speak more positively.
So don’t forget, err…I mean, please remember: Be positive. It works.
The truth is, life is a series of presentations. And if you think about it, most of those presentations are unscripted. All the world’s a stage and we’re always presenting on the go. We believe speeches should be delivered without fear and without notes so we teach simple, easy-to-remember formulas that allow you to think on the fly and put together great presentations.
You don’t get to use a teleprompter with you into a job interview, a loan application meeting, or to a business networking meeting. But public speaking doesn’t have to be scary or difficult. Check out our upcoming workshops or contact us about personal coaching to see how you can get the confidence to speak up and the skills to stand out in any situation.
Handshakes have been in the news a lot lately as President Trump meets with world leaders. In these interactions, there has been lots of talk about who was dominant, who was awkward, and who got it right.
Handshakes do make a difference. They set a tone for a conversation and how you do your handshake can say a lot about you. A handshake can make or break the first impression someone has of you. Because handshakes are a conscious exertion of body language and how we present ourselves, they are an important part of public speaking. And in today’s fiercely competitive business climate, how well you present yourself can make the difference in getting ahead or going home. So to succeed, it’s important that we do this basic business interaction correctly.
In the video clip below, Paul Barton shows how to do a handshake that exudes confidence and a willingness to partner with someone. Both of those qualities are crucial in most interpersonal and business settings. A proper handshake helps you send the messages you’re intending to send and it helps you to stand out in the minds of your customers, clients and business partners. So go on — shake it up!
Body language is crucial to effective public speaking. It communicates more than our words. Some experts say as much as 80% of what we communicate is done through our body language. So, it’s important that we are using our body language to communicate what we are intending to say.
When you are making a business presentation, is your body language sending signals of “command and control” or are you trying to “influence and include?” You will have more success at persuading audiences to your way of thinking if you adopt a strategy of influence and include.
In this video clip from our “Speak Up and Stand Out” workshop, Paul Barton presents some tips on using body language to help you be more a more inclusive public speaker and presenter.
By using your body language to say what we are intending to say, you can become a more powerful communicator.
Mark Twain’s humorous quote about public speaking is pretty close to the truth based on the hundreds of people I’ve taught and coached. I work with leaders who don’t want speaking to hold them back any longer. I help give them the confidence to speak up and the skills to stand out so that they can command the room in any situation. If you love learning new tips, tricks and techniques and are ready to go to the next level, contact me today.
Some people practice for an upcoming speech by reciting the speech over and over while pacing about a private room in private. They get the content down well using this method. But then they get up to do the speech and discover they have to use a handheld microphone with a long cable coming out of it. This can throw some speechmakers off their game. Some find themselves awkwardly bumping the microphone against their bodies making loud thumping sounds that annoy the audience. Others want to use notes and suddenly find themselves with paper in one hand and a microphone in the other. This makes gesturing extremely difficult.
If you’re going to make a wedding toast, a business presentation, or a public speech of any kind, find out ahead of time if you will be using a microphone. If so, practice with a microphone, or at least some object in your hand so that you get used to holding it while talking and gesturing. Arrive at your speech early and do a sound check. Get as familiar with the microphone as you can before your presentation begins.
The time you invest in practicing with a microphone will pay off in a big way once you are on stage.
What happens if you get nervous or slip up in the middle of your speech? In previous posts, we’ve presented tips to help calm nerves before you begin speaking, but what about while you are speaking.
Here are some tips to help deal with public speaking fear while speaking:
As you begin to speak, look for friendly faces in the audience first. Feed off their positive energy.
Remember: You mind affects your body language, but the opposite is true as well — your body language affects how you feel. Plant your feet and stand confidently. Hold your head up. You will begin to act more confidently.
Don’t apologize, don’t make excuses, and don’t say you’re nervous.
Be authentic; not perfect. Audiences are very forgiving of sincere speakers.
Laugh off mistakes, regain your footing and continue.
If you forget something, just move on. You’re probably the only one who knows you forgot.
Don’t forget to breathe, and do so from the diaphragm.
Be yourself and have fun!
By being your authentic self, your presentation will gain the most important element of a speech — credibility.
It’s natural to be a little nervous just before you begin to perform any sort of public speaking. Even if you’re not particularly scared to speak, adrenaline may increase in the excitement of the moment. We often times can control our upper bodies by focusing but the nervous energy then goes to our feet and causes us to sway, pace or move our feet around a lot.
Here are two techniques to use to deal with nervous energy:
Burn off nervous energy. Nervous energy is natural. Some speakers are able to convert this nervous energy into presentation energy. Another strategy is to burn off some of that energy. You could d0 jumping jacks but that might look a little weird. Instead, try this “stealth” method to burn off energy that I learned from my mentor, Pam Chambers: Grip the side on your chair with your dominant hand and pull as hard as you can from the elbow up for 30 seconds. If you pull from the elbow, and not the shoulder, no one can tell you’re doing it!
Breathe Deeply. Your body needs oxygen but often your body goes into shallow breathing when you are nervous. Breathe from your diaphragm. There’s science behind how this helps. But now, let’s take a psychological approach. Moments before you go up to speak, draw a deep breath. As you do so, imagine you are sucking up all the negative energy inside your body — all the self-doubts, the fears, the nervousness. Now, blow out your breath and imagine all the negative energy is leaving your body in the form of bubbles. Imagine those bubbles are popping as they come out and y0ur fears are disappearing into thin air. This exercise is only as good as you make it.
I have clients and former students who swear the chair grip is the greatest thing ever and they thank me months after learning it. Others love the imaginary bubbles. Some love both and others find no value in either one. The trick is to find what works for you. When you do, you will deliver a more relaxed and more confident speech or business presentation.